Responding to COVID-19


Make an Appointment – Frisco

Our providers and staff are committed to keeping your care as safe as possible. We need your help to proactively reduce the spread of illness during the COVID-19 pandemic. Your care team may contact you to recommend transitioning eligible appointments to video visits. We are also asking for your cooperation in rescheduling elective procedures or appointments not considered urgent at this time. Thank you in advance for your patience and understanding.

What do I do if I have an existing appointment?

As partners in your care, we are rescheduling:

  • Any upcoming nonurgent office visits, such as routine checkups or elective procedures or tests, until after June 1.

How to reschedule or cancel an appointment:

  • Call your clinic or the UT Southwestern Appointment Line at 214-645-8300
  • Navigate within MyChart to the Appointment tab, select “Cancel Appointment,” and select all appointments you would like to cancel.

What do I do if I need a new appointment?

Please contact your physician if you have urgent care needs or if you’re experiencing symptoms of COVID-19. You can also call 214-645-8300 to schedule an appointment. The scheduling team will determine if your appointment type can be handled with a video visit.  

What can I expect if I have an urgent appointment?

If you do need to come to UT Southwestern for an urgent or essential appointment, please be aware that we have implemented a limited visitor policy and designated specific entry points at our hospitals and clinics.

Who should avoid coming to UT Southwestern?

It is strongly advised that you avoid coming to the UT Southwestern campus for any nonurgent medical services if:

  • You are an older adult
  • You suffer from chronic medical conditions that could make you more susceptible to COVID-19, such as heart disease, diabetes, or lung disease
  • You suspect that you have had any possible exposure to COVID-19, in which case, please contact your primary care physician or your local health department for direction

By taking these actions, you’ll reduce the risk of community spread of infection and help preserve our health care workforce and resources to focus on those with urgent care needs.

Alert: Patient Security

Cybercriminals have been trying to contact patients by phone and email during the COVID-19 emergency, alleging to represent various health care organizations. These scammers may disguise their phone numbers to make them appear legitimate. 

Please be aware that UT Southwestern will never contact you to request:

  • Passwords and/or usernames
  • Access to your computer system or patient care portal, or to offer to provide computer support

If you receive a call or e-mail of this nature, do not respond. It is a scam.

Coronavirus-related phishing emails and fake websites are designed to look legitimate. Before you click:

  • Examine all external email sender addresses
  • Question whether you were anticipating an email from a health care organization
  • Hover over all email links to view the true website domain​

We're Here to Help

We know this is inconvenient, and we appreciate your flexibility during this temporary emergency situation. If you have questions, please contact the Appointment Line at 214-645-8300.