The 2019 Novel Coronavirus (COVID-19)

Rescheduling Appointments

Make an Appointment – Frisco

Our providers and staff are committed to keeping your care as safe as possible. We need your help to proactively reduce the spread of illness during the COVID-19 pandemic. So we have expedited the roll-out of a virtual care platform that allows patients and providers to connect through video visits rather than in the office. Your care team may contact you to recommend transitioning eligible appointments to video visits. We are also asking for your cooperation in rescheduling elective procedures or appointments not considered urgent at this time. Thank you in advance for your patience and understanding.

Staying Home

It is strongly advised that you avoid coming to the UT Southwestern campus for any medical services that are not critical if:

  • You are an older adult.
  • You suffer from chronic medical conditions that could make you more susceptible to COVID-19, such as heart disease, diabetes, or lung disease.
  • You suspect that you have had any possible exposure to COVID-19. Instead, please contact your primary care physician or your local health department for direction.

By taking these actions, you’ll reduce the risk of community spread of infection and help preserve our health care workforce and resources to focus on those with urgent care needs.

If you do need to come to UT Southwestern for an urgent or essential appointment, please be aware that we have implemented a limited visitor policy and designated specific entry points at our hospitals and clinics.

Which appointments to reschedule

As partners in your care, we are rescheduling:

  • Any upcoming nonurgent office visits, such as routine checkups or elective procedures or tests, until after June 1.
  • Elective surgeries, interventional cardiology, radiology, pulmonary procedures, and endoscopy procedures are being rescheduled through May 8.

How to reschedule or cancel an appointment

  • Call your clinic or the UT Southwestern Appointment Line at 214-645-8300 
  • Navigate within MyChart to the Appointment tab, select “Cancel Appointment,” and select all appointments you would like to cancel.

Patient Security

We wanted to alert you that cybercriminals have been trying to contact patients by phone and email during the COVID-19 emergency, alleging to represent various healthcare organizations. These scammers may disguise their phone numbers to make them appear legitimate. 

Please be aware that UT Southwestern will never contact you to request:

  • Passwords and usernames
  • Access to your computer systems or patient care portals, or to offer to provide computer support
  • If you receive a call or e-mail of this nature, do not respond. It is a scam.

Be Aware

Cybercriminals are actively targeting organizations with coronavirus-related phishing emails and fake websites that are designed to look legitimate. Before you click:

  • Examine all external email sender addresses
  • Question whether you were anticipating an email from a healthcare organization
  • Hover over all email links to view the true website domain​

We're here to answer your questions

We know this is inconvenient for you, and we appreciate your flexibility during this temporary emergency situation. 

If you have questions, please contact the Appointment Line at 214-645-8300.

Or you can visit our COVID-19 website for more online resources.