The 2019 Novel Coronavirus (COVID-19)

Adjusted Visitor Policy

UT Southwestern's William P. Clements Jr. University Hospital

As COVID-19 spreads across North Texas and nationally, UT Southwestern continues to take proactive steps to safeguard our ability to provide the high standards of care our patients and their families expect from us, while also helping reduce the spread of the disease.

UT Southwestern Medical Center remains open, including its Emergency Room, William P. Clements Jr. University Hospital, and all our clinics across the DFW region. UT Southwestern has taken steps to expand capacity at our emergency room and to screen patients with respiratory illnesses in areas separated from other emergency care needs as an additional precaution. 

Why We’re Limiting Visitors

Our top priority – always – is keeping our patients, families, visitors, team members, and community members safe as we implement a social distancing strategy recommended by public health experts. These measures are designed to protect patients and the community, preserve our resources, and to protect health care workers so they are able to care for patients. 

Restrictions on Hospital Visitors, Entrances

With the health of our patients and health care professionals in mind, we have put new measures in place to limit the number of visitors per patient, restrict the number of entry points to our medical facilities, and implement screening guidelines for all visitors. We realize the new safeguards might cause some inconvenience. We are sharing the details with you now, so you and your expected visitors can plan accordingly.

Temporary Visitor Policy

  • The number of visitors per patient was reduced to one, beginning March 18.
  • All visitors, patients, and staff will be screened at designated entry points, including the Emergency Department. In most locations the screening will ask if you have experienced any respiratory symptoms – fever, shortness of breath, or a cough – or traveled outside of Texas within the last 14 days. All visitors must meet screening criteria. 
  • At William P. Clements Jr. University Hospital and Zale Lipshy Pavilion everyone will also have a forehead thermometer scan. If you register a reading of 99.6°F/37.6°C or higher, you will not be allowed in the buildings. Staff working at the entrances and performing the temperature screenings can provide guidance on next steps.
  • Most people who do not pass the screening will be encouraged to contact their primary care provider.
  • Individuals cleared through the screening process will receive an orange wristband, which must be worn throughout their visit to the Hospital or Outpatient Building.
  • Patients who are being screened for COVID-19 or who have already tested positive are not allowed any visitors.
  • In order to protect the health of our children, those under age 12 will not be allowed inside Clements University Hospital or Outpatient Building. This remains UT Southwestern policy during flu season.

Limited Entrances at Hospitals, Care Facilities

Patients and visitors will have limited access points to William P. Clements Jr. University Hospital, Zale Lipshy Pavilion, and the Outpatient Building will be restricted to the following:

  1. Clements University Hospital: All visitors, patients, and guests must enter through the main entrance or Emergency Department.
  2. Zale Lipshy Pavilion: All visitors, patients, and guests must enter through the main entrance.
  3. Charles Cameron Sprague Clinical Science Building: The entrance to the Sprague Building is now closed.
  4. Outpatient Building: The main entrance is open to all visitors, patients, and staff.

Cafeterias remain open, but self-service food stations have been discontinued. Grab-and-go packaged options are still available. At Clements University Hospital, some tables have been removed from the dining area to create safe social distances, and we ask diners to limit large gatherings at meals.

We thank you for your understanding and patience as we work to minimize the spread of illness and further protect the health of our patients, our health care workers, and our community.

Parking and Valet

  • Patient self-parking is encouraged
  • Self-parking is easy and free and we have raised the gates for your convenience.
  • Patient valet service remains available at most clinical facilities
  • Valet attendants are using hand-sanitizer between each transaction; they will switch to a two-step method of using hand-sanitizer and changing gloves between each transaction 
  • Simmons Cancer Center is now self-park only; however the valet team is operating golf carts to assist patients to the front door, if needed 
Clements University Hospital rooms provide technology to help patients stay connected.

Stay Connected Virtually

You can take advantage of our virtual technology to connect to your loved ones. UTSW’s Clements University Hospital and Zale Lipshy Pavilion have a number of ways to connect with family and friends virtually that nurses and others on your care team can assist you with using. Information on those options is available here.

Our In-Room Technology includes several important resources that help to enhance your comfort and care:

  • An integrated television monitor, which allows physicians to review your charts and lab results, videoconference with other caregivers, and provide educational content about your condition
  • Free wireless internet (Wi-Fi) access for your laptop or mobile device
  • Extra electrical outlets to recharge personal electronics throughout your stay 

Rescheduling appointments during COVID-19

As we seek to protect our patients, caregivers, and community from the spread of COVID-19, we have increased our capabilities to offer video visits for appointments that are eligible. We are also asking for your help in rescheduling any nonessential appointments or elective procedures.

Get the details

Cancellation of Campus Activities

UT Southwestern has canceled all in-person gatherings or meetings of five individuals or more and is replacing necessary activities with virtual options through online activities, courses, lectures, and other social distancing practices. 

As part of our steps to minimize the need to gather in large groups and spend prolonged time in proximity to each other, UTSW faculty, staff, and others will not be permitted to attend any events or meetings with more than five individuals while representing UTSW or on UTSW work hours.

In addition, all public and private tours of UT Southwestern are discontinued until further notice. UTSW guidelines are consistent with the recommendations of leading health officials on how to limit the spread of COVID-19.