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Patient Resources
New Patient Appointment or 214-645-8300
For seven decades, UT Southwestern Medical Center has been healing and curing patients and advancing the cause of medicine. We offer a variety of resources to help patients prepare for their visit, assist while they’re in our hospitals and clinics, and support them after they’ve gone home.
Welcome to UT Southwestern Medical Center
Below is a list of amenities, services, and information for our patients and their families to help during their visit or stay.
We offer patient care at William P. Clements Jr. University Hospital, Zale Lipshy Pavilion – William P. Clements Jr. University Hospital, and several outpatient clinics across our campus. For more details about patient resources at specific locations, visit our Locations section.
Virtual Care
Virtual Care encompasses all remote interactions UT Southwestern has with patients, providers, and other health professionals. Virtual Care eliminates the need to travel to campus and allows health care to come to you. Video Visits are an important component of Virtual Care delivery at UT Southwestern.
Appointments
New patients can request appointments either by telephone at 214-645-8300 or through an online form.
Existing patients can use MyChart.
Billing & Insurance
Payments can be made online, over the phone, or by mail. Learn more about billing.
• Insurance plans we accept
• Hospital charge list
Medical Records
Our patients’ medical records are kept in accordance with all federal laws relating to privacy and confidentiality.
Guest and Patient Services
Guest and Patient Services representatives are available to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible.
We have representatives conveniently located in both of our hospitals and in our outpatient clinics around campus.
Representatives can help coordinate or arrange for:
- Giving directions
- Answering questions
- Arranging personal medical services, such as escort or wheelchair
- Hotel recommendations
- Transportation
- Food deliveries
- Guest trays
- Area restaurant recommendations
- Translation services
- Notary services
- Letter and package delivery
- Hair care appointments
- Videos and reading material (including newspapers)
- And more
For assistance please call 214-633-4700 or email GuestServices@utsouthwestern.edu.
Support Services
UT Southwestern offers a variety of support services to help patients while they’re in our hospitals and clinics, and even after they’ve gone home; these include:
- Chaplain services
- Home health care
- Interpreters
- Newborn baby photos
- Notary services
- Social work and case management
- Volunteer services
- Women's resource center
Clinical Trials
Clinical research is medical research that involves people like you. If you had an opportunity to help with the research process and play a role in the future of medicine, would you take it?
Comments and Concerns
While we hope every patient’s visit goes smoothly, it is important that we are notified of patient concerns so we can take the appropriate steps to address them.
A patient has the right to communicate a verbal or written complaint or concern regarding any aspect of his/her visit (e.g., medical care, service, conditions, billing) and expect a timely response. If you have comments, questions, or concerns, we recommend that you or your representative:
- Discuss them with your immediate caregiver
- Speak to the manager of the clinic or service in which you are receiving care
If you believe your questions or concerns have not been adequately addressed, you may request a review by contacting the Patient Assistance Office by phone at 214-648-0500, by email at patientassistanceoffice@utsouthwestern.edu, or in writing addressed to:
Patient Assistance Office
UT Southwestern Medical Center
5323 Harry Hines Blvd.
Dallas, TX 75390-8831
Patient Resource Guide
Download the Patient Resource Guide (PDF), an overview of the amenities, services, and clinics at UT Southwestern.
Pay Your Bill Online
You can pay your clinic and hospital bills online by logging in to MyChart.