Video Visits are an important component of Virtual Care delivery at UT Southwestern.
For seven decades, UT Southwestern Medical Center has been healing and curing patients and advancing the cause of medicine. We offer a variety of resources to help patients prepare for their visit, assist while they’re in our hospitals and clinics, and support them after they’ve gone home.
Welcome to UT Southwestern Medical Center
Below is a list of amenities, services, and information for our patients and their families to help during their visit or stay.
We offer patient care at William P. Clements Jr. University Hospital, Zale Lipshy Pavilion – William P. Clements Jr. University Hospital, and several outpatient clinics across our campus. For more details about patient resources at specific locations, visit our Locations section.
Guest and Patient Services
Guest and Patient Services representatives are available to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible.
We have representatives conveniently located in both of our hospitals and in our outpatient clinics around campus.
Representatives can help coordinate or arrange for:
- Giving directions
- Answering questions
- Arranging personal medical services, such as escort or wheelchair
- Hotel recommendations
- Food deliveries
- Guest trays
- Area restaurant recommendations
- Translation services
- Notary services
- Letter and package delivery
- Hair care appointments
- Videos and reading material (including newspapers)
- And more
UT Southwestern offers a variety of support services to help patients while they’re in our hospitals and clinics, and even after they’ve gone home; these include:
- Chaplain services
- Home health care
- Newborn baby photos
- Notary services
- Social work and case management
- Volunteer services
- Women's resource center
Comments and Concerns:
While we hope every patient’s visit goes smoothly, it is important that we are notified of patient concerns so we can take the appropriate steps to address them.
A patient has the right to communicate a verbal or written complaint or concern regarding any aspect of his/her visit (e.g., medical care, service, conditions, billing) and expect a timely response. If you have comments, questions, or concerns, we recommend that you or your representative:
- Discuss them with your immediate caregiver
- Speak to the manager of the clinic or service in which you are receiving care
If you believe your questions or concerns have not been adequately addressed, you may request a review by contacting the Patient Assistance Office by phone at 214-648-0500, by email at firstname.lastname@example.org, or in writing addressed to:
Patient Assistance Office
UT Southwestern Medical Center
5323 Harry Hines Blvd.
Dallas, TX 75390-8831