Patient Assistance Office
You have the right to share a verbal or written complaint or concern regarding any aspect of your visit – whether it’s related to medical care, service, environment, or billing – and expect a timely response. At UT Southwestern, we want you to feel heard, respected, and supported every step of the way.
Addressing Your Comments and Concerns
The Patient Assistance Office offers a safe and confidential space for patients and families to share feedback, voice concerns, and seek resolution regarding their experiences within our healthcare system. We help patients and families by:
- Addressing complaints or concerns related to care or services
- Working to resolve issues promptly and collaboratively
- Bringing unresolved matters to the appropriate leadership or departments when needed
We take every concern seriously and are committed to reviewing your experience with fairness, compassion, and care.
If you have comments, questions, or concerns, we recommend that you or your representative first:
- Discuss them with your immediate caregiver
- Speak to the manager of the clinic or service in which you are receiving care
If you believe your questions or concerns have not been adequately addressed, you may request a review by contacting the Patient Assistance Office by phone at 214-648-0500, by email at patientassistanceoffice@utsouthwestern.edu, or in writing addressed to:
Patient Assistance Office
UT Southwestern Medical Center
5323 Harry Hines Blvd.
Dallas, TX 75390-8831