Patient Resources

For seven decades, UT Southwestern Medical Center has been healing and curing patients and advancing the cause of medicine. We offer a variety of resources to help patients prepare for their visit, assist while they’re in our hospitals and clinics, and support them after they’ve gone home.

Welcome to UT Southwestern Medical Center

Below is a list of amenities, services, and information for our patients and their families to help during their visit or stay.

We offer patient care at William P. Clements Jr. University Hospital, Zale Lipshy Pavilion – William P. Clements Jr. University Hospital, and several outpatient clinics across our campus. For more details about patient resources at specific locations, visit our Locations section.

Appointments

New patients can request appointments either by telephone at 214-645-8300 or through an online form. Existing patients can use MyChart.

Billing and Insurance

Payments can be made online, over the phone, or by mail. Learn more about billing.

• Insurance plans we accept
• Hospital charge list

Medical Records

Our patients’ medical records are kept in accordance with all federal laws relating to privacy and confidentiality.

• Medical records request
  
• Advance directives
  
• HIPAA
  

Guest and Patient Services

Guest and Patient Services representatives are available to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible. 

We have representatives conveniently located in both of our hospitals and in our outpatient clinics around campus. 
Representatives can: 

• Give directions
  
• Answer questions
  
• Arrange personal medical services, such as escort or wheelchair
  

Guest and Patient Services representatives also can help coordinate or arrange for: 

• Hotel recommendations
  
• Transportation
  
• Food deliveries
  
• Guest trays
  
• Area restaurant recommendations
  
• Translation services
  
• Notary services
  
• Letter and package delivery
  
• Hair care appointments
  
• Videos and reading material (including newspapers)
  
• And more
  

For assistance please call 214-633-4700 or email GuestServices@utsouthwestern.edu.

Clinical Trials

Clinical research is medical research that involves people like you. If you had an opportunity to help with the research process and play a role in the future of medicine, would you take it? Learn about our clinical trials.

• Enroll in our Patient Research Registry.

Support Services 

UT Southwestern offers a variety of support services to help patients while they’re in our hospitals and clinics, and even after they’ve gone home; these include:

• Chaplain services
• Home health care
• Interpreters
• Newborn baby photos
• Notary services
• Social work and case management
• Volunteer services
• Women's resource center