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Patient Resources
New Patient Appointment or 214-645-8300
For seven decades, UT Southwestern Medical Center has been healing and curing patients and advancing the cause of medicine. We offer a variety of resources to help patients prepare for their visit, assist while they’re in our hospitals and clinics, and support them after they’ve gone home.
Welcome to UT Southwestern Medical Center
Below is a list of amenities, services, and information for our patients and their families to help during their visit or stay.
We offer patient care at William P. Clements Jr. University Hospital, Zale Lipshy Pavilion – William P. Clements Jr. University Hospital, and several outpatient clinics across our campus. For more details about patient resources at specific locations, visit our Locations section.
Discover UTSWMyCare
UT Southwestern’s patient care app – UTSWMyCare – helps you easily manage your health and stay connected to UTSW and your provider. Find a physician. Access your medical records. Schedule appointments, and much more.
UTSWMyCare is simple to use, convenient, and always available. It’s medicine made easier.
Appointments
New patients can request appointments either by telephone at 214-645-8300 or through an online form.
Existing patients can use MyChart.
Billing & Insurance
Payments can be made online, over the phone, or by mail. Learn more about billing.
• Insurance plans we accept
• Hospital charge list
Medical Records
Our patients’ medical records are kept in accordance with all federal laws relating to privacy and confidentiality.
Guest and Patient Services
Guest and Patient Services representatives are available to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible.
We have representatives conveniently located in both of our hospitals and in our outpatient clinics around campus.
Representatives can help coordinate or arrange for:
- Giving directions
- Answering questions
- Arranging personal medical services, such as escort or wheelchair
- Hotel recommendations
- Transportation
- Food deliveries
- Guest trays
- Area restaurant recommendations
- Translation services
- Notary services
- Letter and package delivery
- Hair care appointments
- Videos and reading material (including newspapers)
- And more
For assistance please call 214-633-4700 or email GuestServices@utsouthwestern.edu.
Support Services
UT Southwestern offers a variety of support services to help patients while they’re in our hospitals and clinics, and even after they’ve gone home; these include:
- Advance directive assistance
- Home health care
- Interpreters
- Newborn baby photos
- Social work and case management
- Spiritual care and support
- Volunteer services
- Women's resource center
Clinical Trials
Clinical research is medical research that involves people like you. If you had an opportunity to help with the research process and play a role in the future of medicine, would you take it?
Patient Assistance Office
You have the right to share a verbal or written complaint or concern regarding any aspect of your visit – whether it’s related to medical care, service, environment, or billing – and expect a timely response. At UT Southwestern, we want you to feel heard, respected, and supported every step of the way.
Addressing Your Comments and Concerns
The Patient Assistance Office offers a safe and confidential space for patients and families to share feedback, voice concerns, and seek resolution regarding their experiences within our healthcare system. We help patients and families by:
- Addressing complaints or concerns related to care or services
- Working to resolve issues promptly and collaboratively
- Bringing unresolved matters to the appropriate leadership or departments when needed
We take every concern seriously and are committed to reviewing your experience with fairness, compassion, and care.
If you have comments, questions, or concerns, we recommend that you or your representative first:
- Discuss them with your immediate caregiver
- Speak to the manager of the clinic or service in which you are receiving care
If you believe your questions or concerns have not been adequately addressed, you may request a review by contacting the Patient Assistance Office by phone at 214-648-0500, by email at patientassistanceoffice@utsouthwestern.edu, or in writing addressed to:
Patient Assistance Office
UT Southwestern Medical Center
5323 Harry Hines Blvd.
Dallas, TX 75390-8831
Please visit our COVID-19 webpage for details on vaccination, tip sheets, educational resources, and answers to frequently asked questions.
See the Patient Resource Guide (PDF) for an overview of the amenities, services, and clinics at UT Southwestern.
Our pharmacy team offers expertise, convenience, and a personal touch that you won’t find at other pharmacies. We’re focused on fulfilling your retail or specialty medication needs safely and quickly.