Patients and Visitors

At Zale Lipshy Pavilion, patients and visitors have easy access to a range of amenities. In addition, our Guest and Patient Service ambassadors can help arrange notary services, interpreters, wheelchairs, and other services.

Guest and Patient Services Representatives

Guest and Patient Services representatives are available in the Zale Lipshy Pavilion lobby to help make each patient’s hospital stay and each guest’s visit as pleasant and comfortable as possible.

Representatives can give directions, answer questions, and arrange for services such as a personal escort, stretcher assistance, hotel reservations, taxis, and more.

Phone: 214-645-4101

Visiting Hours

Zale Lipshy Pavilion has flexible visiting hours to accommodate the needs of our patients and their guests. Friends and family may stay overnight in patient rooms. Learn about our visitation guidelines.

Dining

Zale Lipshy Pavilion offers convenient dining options for inpatients, as well as outpatients and visitors.

Our café offers featured hot entrees and a selection of prepared sandwiches, snacks, and salad options.

Dining will be available 6:30 a.m. – 7:30 p.m.

Chapel

A meditation chapel is located on the first floor. Visitors of all faiths are welcome. To request a chaplain, call 214-633-4080.

Lodging

Guest and Patient Service representatives can help make arrangements at one of several nearby hotels. Several nearby hotels (PDF) offer special rates and shuttle service to patients and their families through a contract with UT Southwestern.

Gift Shop

The Zale Lipshy Pavilion gift shop is convenient place to purchase gifts for patients to show your support. The gift shop is open Monday – Friday, 9 a.m. – 5 p.m.