Patient Resources

Visitation Guidelines

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COVID-19 Response: Limits on Visitors and Entrances

We know you are aware of the fluid situation surrounding the novel coronavirus that causes COVID-19, and we want to ensure you that UT Southwestern is taking necessary precautions for your safety and well-being, as well as that of your family and loved ones. 

With the health of our patients and health care professionals in mind, we have put new measures in place to limit the number of visitors per patient, restrict the number of entry points to our medical facilities, and implement screening guidelines for all visitors. We realize the new safeguards might cause some inconvenience. We are sharing the details with you now, so you and your expected visitors can plan accordingly.

  • Patients and visitors will have limited access points to William P. Clements Jr. University Hospital, Zale Lipshy Pavilion, and the Outpatient Building will be restricted to the following:

    1. Clements University Hospital: All visitors, patients, and guests must enter through the main entrance or Emergency Department.
    2. Zale Lipshy Pavilion: All visitors, patients, and guests must enter through the main entrance.
    3. Charles Cameron Sprague Clinical Science Building: The entrance to the Sprague Building is now closed.
    4. Outpatient Building: The main entrance is open to all visitors, patients, and staff.
  • The number of visitors per patient will be reduced to one, beginning Wednesday, March 18.
  • All visitors, patients, and guests will be screened at designated entry points, including the Emergency Department. 
  • All visitors must meet screening criteria. The brief screening will ask if you have experienced any respiratory symptoms – fever, shortness of breath, or a cough – or traveled outside of Texas within the last 14 days. 
  • Individuals cleared through the screening process will receive an orange wristband, which must be worn throughout their visit to the Hospital or Outpatient Building. 
  • Visitors who do not meet screening criteria will not be allowed to enter the facility.
  • Anyone who does not pass the screening is encouraged to contact their primary care provider.
  • Patients who are being screened for COVID-19 or who have already tested positive are not allowed any visitors.
  • In order to protect the health of our children, those under age 12 will not be allowed inside Clements University Hospital or Outpatient Building. This remains UT Southwestern policy during flu season.

We thank you for your understanding and patience as we work to minimize the spread of illness and further protect the health of our patients, our health care workers, and our community.

Family and Visitor Guidelines

UT Southwestern strives to provide a caring and healing environment. Our goal is to provide exceptional care in every aspect of your hospital stay. The hospital has an open visitation policy – you may visit at any time.

  1. The number of visitors per patient is dependent on the patient, family, or guardian’s request; the patient’s medical, emotional, and psychological needs; the level of unit activity; and available space.
  2. We ask family to stay in the patient’s room or waiting rooms at all times, rather than waiting in hallways, to ensure privacy and confidentiality for all of our patients.  
  3. The hospital staff may ask visitors to step out of the patient’s room when a medical procedure needs to be performed. This is done for patient safety and privacy. The nurse will notify the family when they can return to the room.
  4. After admission into the hospital, if the patient has a large family, the nurse will seek to identify a FAMILY SPOKESPERSON to be the contact person between the nursing staff, family, and friends. This partnership will allow the family best access to the patient – and more importantly, support the patient by including the family as part of the caregiver team. The Family Spokesperson will help by taking phone calls regarding the patient’s condition and working with us to plan individual visiting guidelines for that patient.
  5. The patient’s designated visitors will be provided a security code to use when inquiring about the patient.
  6. Children under the age of 12 should remain with an adult at all times. All visiting children must remain under the supervision of an adult family member to ensure a safe and restful environment for the patient(s). There may be patient care areas in the hospital where visitation by children is not encouraged due to infection prevention risk (e.g., Bone Marrow Transplant, Transplant, and Neonatal ICU). Please make prior arrangements with your care team in order to arrange visitation of children under 12 in these areas.
  7. Please refrain from bringing outside food, flowers, or live plants into the ICU.
  8. Remember to wash your hands upon entering and exiting your loved one’s room. Visitors must follow all directions regarding use of gowns, gloves, and mask. Please check with your care team before visiting patients in isolation rooms.
  9. Please do not visit if you are ill, have a cough, or fever. A mask can be provided if needed.
  10. Only one visitor is permitted to stay overnight.
PLEASE NOTE: All guests in the hospital after 10 p.m. are required to wear a visitor badge. You may obtain a visitor badge from Guest and Patient Services after 7 p.m.

UT Southwestern University Hospitals prohibits discrimination in visitation based on sexual orientation or gender identity. Patients can designate the visitor(s) of their choice.