Using the MyChart Electronic Patient Portal
We strongly encourage patients to sign up for and use our MyChart electronic patient portal for easy access to their health information (medications, test results, appointments, etc.) and to get in touch with their clinical team about non-urgent issues (refills, appointments, routine medical advice or health concerns). MyChart is strictly for non-urgent or emergent issues because it can take 2-3 days for these messages to be screened, routed to providers, and answered.
Tips and Guidelines for Using MyChart
MyChart is never for emergencies or immediate issues. For a true medical emergency, please call 911. If you have an urgent issue that must be addressed the same day, please call the clinic directly at 214-645-8600 to speak with a nurse.
MyChart messages are meant to be brief. Short messages with one simple request can be handled most promptly. Lengthy messages with numerous concerns are best handled by calling and usually require a visit.
MyChart messages are received and reviewed by our nurses, who are able to address most questions and concerns. They will contact your doctor about issues that require additional input.
MyChart is most effectively used for non-urgent things such as:
- Medication refill requests
- Appointment requests or advance cancellations
- Questions about medications, labs, or imaging results, or follow-up instructions from your prior visit
- Updates on receiving a vaccine elsewhere (“I got my flu shot at a pharmacy on this date.”)