Patient Resources

Billing and Insurance

Appointment New Patient Appointment or 214-645-8300

UT Southwestern Medical Center strives to make understanding and paying health care bills and filing health insurance claims as easy and efficient as possible.

Health Insurance

UT Southwestern accepts most major medical insurance plans. We recommend that patients verify their coverage directly with the clinical practice or hospital where they are being seen. 

For video visits, each insurance plan has a specific benefit design based on coverage. While most insurance companies are fully covering video visits in the same way in-person visits are covered, we encourage patients to reach out to their insurance company regarding their benefits. 

Find out more by reading our Advance Notice of Non-Covered Services (PDF) and Medicare's Advance Beneficiary Notice of Noncoverage (PDF).

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Paying a Bill

Payments can be made online, by phone, or by mail.

Pay Online

Patients can pay a bill online via their MyChart account. Log in, click on the Billing and Insurance tab, and select the statement to pay. Create a MyChart account

Pay by Phone

Toll-free: 866-648-2455

Pay by Mail

Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009

Please include the bottom portion of the statement, and write the account number on the check.

Questions About Reading Your Bill?

We may have answered it online already. Please visit About Your Bill.

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Billing Questions

To ask a question about the bill you received, contact us by phone, online, by mail, or in person. 


Toll-free: 866-648-2455


Patients with a balance due can send us a secure message via MyChart by signing in, clicking on the Billing and Inquiries tab, and selecting Billing Account Summary. If there's a balance, there will be a link that reads “See Account Details.” The Account Details page allows patients to send a message.



Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009

In person

Patient Financial Advisors are available Monday through Friday, 7:30 a.m. to 4:00 p.m. Any questions please call 469-291-2000.

Clements University Hospital - Admitting desk
6201 Harry Hines Blvd.
Dallas, TX 75235

Hospital Charge List

We've posted the most recent copy of our charge listing. These prices are subject to change without notice and are updated annually. View hospital charge list.