Patient Resources

Billing and Insurance

Health Insurance

UT Southwestern accepts most major medical insurance plans. We recommend that patients verify their coverage directly with the clinical practice or hospital where they are being seen.

For video visits, each insurance plan has a specific benefit design based on coverage. While most insurance companies are fully covering video visits in the same way in-person visits are covered, we encourage patients to reach out to their insurance company regarding their benefits.

Find out more by reading our Advance Notice of Non-Covered Services (PDF) and Medicare's Advance Beneficiary Notice of Noncoverage (PDF).

Paying a Bill

Payments can be made online, by phone, or by mail.

Pay Online

Patients can pay a bill online via their MyChart account. Log in, click on the Billing and Insurance tab, and select the statement to pay. Create a MyChart account.

Pay by Phone

469-291-2000
Toll-free: 866-648-2455

Pay by Mail

Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009

Please include the bottom portion of the statement, and write the account number on the check.

Questions About Reading Your Bill?

We may have answered it online already. Please visit About Your Bill.

Billing Questions

To ask a question about the bill you received, contact us by phone, online, by mail, or in person.

Phone

469-291-2000
Toll-free: 866-648-2455

Online

Patients with a balance due can send us a secure message via MyChart by signing in, clicking on the Billing and Inquiries tab, and selecting Billing Account Summary. If there's a balance, there will be a link that reads “See Account Details.” The Account Details page allows patients to send a message.

Email

billinginquiries@utsouthwestern.edu

Mail

Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009

In person

Customer Account Analysts are available Monday through Friday, 8 a.m. to 5 p.m. It is preferred, but not required, that patients make an appointment in advance by calling 469-291-2000.

8200 Brookriver Drive, 2nd floor
Dallas, TX 75247
(near I-35 and Mockingbird Lane)

Hospital Charge List

We've posted the most recent copy of our charge listing. These prices are subject to change without notice and are updated annually. View hospital charge list.