Patient Resources
Billing and Insurance
New Patient Appointment or 214-645-8300
Explore Billing and Insurance:
Health Insurance
UT Southwestern accepts most major medical insurance plans. We recommend that patients verify their coverage directly with the clinical practice or hospital where they are being seen.
Paying a Bill
Payments can be made online, by phone, or by mail.
Pay Online
Patients can pay a bill online via their MyChart account. Log in, click on the Billing and Insurance tab, and select the statement to pay.
Pay by Phone
469-291-2000
Toll-free: 866-648-2455
Pay by Mail
Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009
Please include the bottom portion of the statement, and write the account number on the check.
Billing Questions
For questions about bills, contact us by phone, online, by mail, or in person. For more details, please visit About Your Bill.
Call Us
469-291-2000
Toll-free: 866-648-2455
MyChart
If patients have a balance due, they can send us a secure message via MyChart by signing in, clicking on the Billing and Inquiries tab, and selecting Billing Account Summary. If there is a balance, there will be a hyperlink next to it that reads “See Account Details.” The Account Details page allows patients to send a message.
billinginquiries@utsouthwestern.edu
Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009
In Person
8200 Brookriver Drive, 2nd floor
Dallas, TX 75247
(near I-35 and Mockingbird Lane)
Customer Account Analysts are available Monday through Friday, 8 a.m. to 5 p.m. It is preferred, but not required, that patients make an appointment in advance by calling 469-291-2000.
Video Visits
Video visits aren't always covered by insurance. Find out more by reading our Advance Notice of Non-Covered Services (PDF) and Medicare's Advance Beneficiary Notice of Noncoverage (PDF).
Hospital Charge List
We've posted the most recent copy of our charge listing. These prices are subject to change without notice and are updated annually. View hospital charge list.