Billing and Insurance

UT Southwestern Medical Center strives to make understanding and paying health care bills and filing health insurance claims as easy and efficient as possible.

Health Insurance

UT Southwestern accepts most major medical insurance plans. We recommend that patients verify their coverage directly with the clinical practice or hospital where they are being seen.

Paying a Bill

Payments can be made online, by phone, or by mail.

Pay Online

Patients can pay a bill online via their MyChart account. Log in, click on the Billing and Insurance tab, and select the statement to pay.

Create a MyChart account. 

Pay by Phone

469-291-2000
Toll-free: 866-648-2455

Pay by Mail

Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009

Please include the bottom portion of the statement, and write the account number on the check.

Billing Questions

For questions about bills, contact us by phone, online, by mail, or in person. For more details, please visit About Your Bill.

Call Us

469-291-2000
Toll-free: 866-648-2455

MyChart

If patients have a balance due, they can send us a secure message via MyChart by signing in, clicking on the Billing and Inquiries tab, and selecting Billing Account Summary. If there is a balance, there will be a hyperlink next to it that reads “See Account Details.” The Account Details page allows patients to send a message.

Email

billinginquiries@utsouthwestern.edu

Mail

Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009

In Person

8200 Brookriver Drive, 2nd floor
Dallas, TX 75247
(near I-35 and Mockingbird Lane)

Customer Account Analysts are available Monday through Friday, 8 a.m. to 5 p.m. It is preferred, but not required, that patients make an appointment in advance by calling 469-291-2000.

Video Visits

Video visits aren't always covered by insurance. Find out more by reading our Advance Notice of Non-Covered Services (PDF) and Medicare's Advance Beneficiary Notice of Noncoverage (PDF).