Patient Resources

Virtual Care

Video Visit Instructions or 214-648-8888

Virtual Care encompasses all remote interactions UT Southwestern has with patients, providers, and other health professionals. Virtual Care eliminates the need to travel to campus and allows health care to come to you. Video Visits are an important component of Virtual Care delivery at UT Southwestern.

Video Visit Overview

A Video Visit is a safe and convenient way to get access to a broad spectrum of primary and specialty services at UT Southwestern. Video Visits allow you to receive the same high-quality care from a health care provider as you would receive in person while saving time and the cost of travel.

Video Visits are scheduled appointments that are conducted through a live video and audio feed, using a smartphone, tablet, or computer. Video Visits are accessed through your MyChart account and our videoconferencing platform. They can also be accessed through our patient care app. (See below.)

UTSWMyCare App

UT Southwestern’s patient care app – UTSWMyCare – helps you easily manage your health and stay connected to UTSW and your provider. Find a physician. Access your medical records. Schedule appointments, and much more.

You can also use it to video visit with your provider. Seamlessly check in for your video appointment, visit with your provider, and complete follow-up scheduling if needed – all in the app.

UTSWMyCare is simple to use, convenient, and always available. It’s medicine made easier.

Easy. Convenient. Safe.

Virtual care (telemedicine) visits allow you to meet with your UTSW provider from the comfort and safety of your own home, office, or wherever you might be.

All you need for a virtual care visit is a smartphone, tablet, or computer with a video camera and microphone, along with a UT Southwestern MyChart account.

Talk with your UT Southwestern provider, care team, or appointment scheduler to see if a virtual care visit is appropriate for you.

Video Visit Benefits

• Access to care from anywhere
• Less time off required from work
• Eliminate child and elder care
• No transportation coordination
• Practice social distancing
• Greater access to specialty care
• Less time in the waiting room
• Invite others to join the Video Visit
• More flexibility

Schedule a Video Visit

UT Southwestern is offering Video Visits across nearly all clinical specialties where it is clinically appropriate. Please reach out to your provider or the clinic to see if your appointment qualifies to be seen as a Video Visit.

New Patients

Option 1

Call us at 214-645-8300 to schedule an appointment and discuss options to be seen through a Video Visit.

Option 2

Fill out the Request an Appointment form with Video Visit as the preferred visit type. We will contact you within one business day.

Established Patients

Option 1

Request a Video Visit appointment through your MyChart account.

Option 2

Call your clinic directly to schedule an appointment and discuss options to be seen through a Video Visit.

Your physician and care team will let you know if a video visit is an option for you. In some cases, it may not be appropriate such as for emergency situations. If you are experiencing a medical emergency, please call 911 or go to the closest emergency room.