Patient Resources

Video Visit Instructions

Appointment New Patient Appointment or 214-645-8300

UT Southwestern video visits allow you to connect with your health care provider through live video and audio on your own device from any location. Your video visit will be conducted by using your smartphone, tablet, or computer to connect to the visit through your MyChart account and our videoconferencing platform, called BlueJeans.

Video Visit Tools

To complete your video visit, you will need the following:

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An Active MyChart Account

Please contact the clinic at which your appointment is scheduled if you are not certain about your MyChart account status.

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A Compatible Device

A device, such as a smartphone (iOS, Android), tablet (iOS, Android), desktop, or laptop with an attached or built-in camera and microphone.

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An Internet Connection

A connection to the internet with adequate bandwidth.

Video Visit Demos

Watch demo videos below to prepare for your appointment or continue reading for more detailed instructions. Or download these instructions in Spanish.

(para subtítulos en Español, presione el botón “CC” y seleccione la opción correspondiente)

Desktops & Laptops

Mobile Devices

Check Your Video Visit Tools in Advance of the Video Visit

Step 1: Select Your Device

Using a Smartphone or Tablet

  1. Download and install the MyChart application from your smartphone or tablet application store.

  • Log in to confirm access
  • Navigate to your scheduled appointment
  • Complete the Pre Check-In process

  1. Download and install the BlueJeans videoconferencing application from your smartphone application store.

Using a Desktop or Laptop

Go to the UT Southwestern Mychart website

  • Log in to confirm access
  • Navigate to your scheduled appointment
  • Complete the Pre Check-In process

Log In to MyChart

Step 2: Test Your Video Visit Tools

Using the BlueJeans videoconferencing application you can test both your video and audio connection before staring your Video Visit.

  • Enable your microphone and video functionality
  • Test your microphone connection by speaking to Jean, the parrot
  • Jean will repeat back what you say to confirm a successful connection

Test Your Video Visit Tools

Day of Your Scheduled Video Visit Steps

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Step 1

Log in to your MyChart account through your preferred device within 30 minutes of your scheduled appointment time.

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Step 2

Select the “Appointments” icon.

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Step 3

Select the appropriate scheduled video visit.

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Step 4

Select and complete the Pre Check-In process (if you have not previously done so).

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Step 5

Select the “Begin Video Visit” icon.

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Step 6

The BlueJeans videoconferencing platform will launch.

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Step 7

Enable the microphone and video functionality.

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Step 8

You will enter the virtual waiting room until your health care provider joins.

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Tips for a Successful Video Visit

• Enable pop-ups for your default internet browser
• Make sure the volume on your device is turned up
• Make sure your microphone is not on mute
• Plug in or fully charge your device before the Video Visit
• Close out unnecessary programs or applications 
• Find a quiet and private space in a well-lit room
• Prepare questions and take notes during the Video Visit  

Disclaimer
Your physician and care team will let you know if a video visit is an option for you. In some cases, it may not be appropriate such as for emergency situations. If you are experiencing a medical emergency, please call 911 or go to the closest emergency room.