Copays and Deductibles
It is our policy to collect each patient’s copay, co-insurance, and any known deductibles at the time of the appointment. For patients’ convenience, we accept checks, Visa, MasterCard, Discover, and American Express.
Patients should also be prepared to pay for services not covered by health insurance. We might ask for payment in full at the time of service for cosmetic care, elective care, or certain supplies.
Monthly Statement
Our bill reflects all the services patients receive during their visit, whether they were here for a clinic appointment, lab test, procedure, or extended hospital stay.
- For hospital stays, charges fall into two categories: a basic daily rate, which includes room, meals, nursing care, housekeeping, and phone; and charges for special services, which include items that the physician orders for patients such as X-rays or laboratory tests.
- For clinic visits, patients will see provider charges for each physician or other health care provider and itemized costs for any procedures, diagnostics, or imaging and lab tests.
All these charges are consolidated into a single monthly statement that will be sent to patients electronically via MyChart, our secure online health management tool, or through regular mail if patients are not enrolled in MyChart.
If Patients Receive Multiple Bills
After receiving medical care from a UT Southwestern physician, clinic, or hospital, patients will receive one monthly statement from our health system. The statement will include all services provided in multiple locations such as a hospital, clinic, laboratory, or imaging center.
Patients might receive additional statements from independent laboratories, physicians, or other third-party providers affiliated with, but not employed by, UT Southwestern. Because these professionals are independent contractors, we do not have access to their billing information. It is a legal requirement for these providers to submit separate bills for their services, rather than combine them with the single bill from UT Southwestern.
