Patient Resources

Transformational Leadership

Logo saying "Magnet Recognized" and "American Nurses Credentialing Center"

A Year of Nursing Excellence

UT Southwestern Medical Center (UTSW) takes pride in the contributions of our nurses by supporting transformational practice across the spectrum of health care services, including all nursing functions established by the American Nurses Credentialing Center (ANCC). UTSW was redesignated in 2021 for its sustained efforts in nursing excellence throughout the organization. The ANCC’s Magnet Recognition Program is esteemed worldwide as the gold standard of nursing excellence. Nationally, just more than 600 hospitals out of more than 6,000 in the country have received the Magnet designation, and we are proud to be in that top 10 percent.

UTSW nurses have a powerful voice and continually enhance care across the health care system and North Texas. In 2024, UTSW Medical Center continued its consecutive eight-year run as the No. 1 hospital in DFW, ranking in 11 specialties, the most nationally ranked specialties in Texas by U.S. News & World Report. Also, this past year, we had a UTSW nursing leader inducted as a Fellow in the American Academy of Nursing, among many other accolades and awards.

Nurses at UTSW are the institution’s lifeline, exemplifying influence, compassion, and clinical excellence. Transformational leadership begins with our frontline nurses, who consistently demonstrate vision and expertise through numerous awards, peer-reviewed articles, and podium presentations. UTSW nurses continually set the pace and cultivate a culture that supports patients, families, communities, and staff.

As in previous years, our nurses in 2024 were recognized locally, nationally, and internationally as transformational servant leaders at every level through direct patient care and beyond. The hallmark for UTSW nurses is that “excellence is our starting point, not our finish line.”

Accolades

Accreditations reflect the professional expertise and facilities validation of UT Southwestern nurses in providing the highest level of care and treatment for patients.

William P. Clements Jr. University Hospital continues to rank in the 97th percentile in overall hospital patient experience (Vizient).

NAEC logo with subheading "Level 4 Epilepsy Center"

National Association of Epilepsy Centers

Level 4 (highest level)

TETAF Trauma verification logo

Texas Department of State Health Services

William P. Clements Jr. University Hospital
Level IV Trauma Facility

The Joint Commission Certification logo

American Heart Association

Stroke Gold Plus

  • National Cancer Institute (NCI) designation
  • Magnet status by the American Nurses Credentialing Center (ANCC) 
  • ANCC Practice Transition Program (RN Residency Program) accreditation with distinction 
  • American Academy of Pediatrics Level III NICU designation 
  • American College of Obstetricians and Gynecologists Maternal Care Level IV accreditation 
  • ACHA Adult Congenital Heart Disease (ACHD) accreditation
  • Commission on Accreditation of Rehabilitation Facilities (CARF) designations for Stroke Specialty Program, Brain Injury Specialty Program, and Spinal Cord Specialty Program 
  • The Joint Commission Advanced Ventricular Assist Device certification
  • The Joint Commission Comprehensive Stroke Center (CSC) certification  
  • CMS and UNOS - All Four Organs Survey and Living Donors
  • Level IV Trauma designation 
  • National Cancer Institute Comprehensive Cancer Center designation 
  • Texas Ten Step Program 
  • The Joint Commission Comprehensive Cardiac Center (CCC) certification 
  • The Joint Commission Hip Fracture certification
  • American College of Emergency Physicians (ACEP) Geriatric Emergency Department Level I accreditation

Sonia Joseph, M.S.N., B.S.N., RN

The Power of Dreams and Invaluable Support

Transformational leaders elevate people to new levels of achievement, pushing them beyond their own expectations. The journey of Sonia Joseph, M.S.N., B.S.N., RN, exemplifies this leadership philosophy. Her evolution from bedside nurse to influential nurse leader over her remarkable 23-year career has been highlighted by accomplishments that reflect her dedication and resilience, as well as the invaluable support of UT Southwestern Medical Center. The past three years, especially, have marked a period of extensive growth in Sonia’s professional life.

Under the mentorship of Alexa Collins, M.B.A., B.S.N., RN, SCRN, and Kaitlyn Dupriest, B.S.N., RN, CCRN, Sonia transitioned from bedside nursing to transformational leadership, fulfilling a dream of professional advancement and higher education. Along the way, she was honored with the 2023 Rory Meyers Scholarship and actively contributed to UTSW’s Research Committee. Sonia’s involvement in four impactful research projects – ICTUS, TEMU, Oseanic, and a multidisciplinary communication study – led to national publications and recognition at UTSW Research Day, where her team’s poster and video presentation won top honors.

A significant milestone in Sonia’s career came in 2023, when she was selected for the prestigious Research Fellowship. As Principal Investigator of the IRB-approved project “Trend Analysis Comparing Two Pupil Responses in the EMU,” Sonia is leading groundbreaking research that is now in the manuscript stage, with publication anticipated later this year. Her leadership extends to her role as a Superuser on CUH’s 8 Orange Unit, where she has successfully managed initiatives such as RQI, Epic upgrades, and restraint documentation while mentoring staff through specialized training.

Sonia’s dedication to professional development is evident through her active involvement in the American Association of Neuroscience Nurse (AANN). As a Tri-Board Mentor, she presented a poster at the group’s 2023 Annual Conference in Florida and submitted abstracts on SEEG and seizure assessment for 2025 conferences. Her expertise and commitment have been showcased at other major conferences, as well, including the International Neuroscience Nursing Research Symposium, the American Association of Critical-Care Nurses’ National Teaching Institute Conference, and UTSW’s Celebration of Excellence.

In addition to research and professional development, Sonia’s contributions to the 8 Orange Unit reflect her leadership and teamwork. She serves as a preceptor and was the 2024 Unit-Based Council Co-Chair and a coach for the Dallas Heart Walk. Her efforts as part of the ASU Beacon Committee contributed to the unit receiving a gold-level 2024 Beacon Award for Excellence. She also conducts monthly bedside shift report audits as an influencer and helped organize the 2023 Conversational Partner Program as a NOMAD facilitator.

To continually enhance her skill set, Sonia has pursued certifications, including CPI, CITI, and the AANN Epilepsy Certificate. She attributes her success to the unwavering support of UTSW’s leadership and her personal commitment to uplifting others.

Sonia’s journey exemplifies transformational leadership in action, elevating not only her own career but also the lives and work of those around her, and she does it while maintaining, in Maya Angelou’s words, “an attitude of gratitude.”

Three nurses looking at a computer

Staff Nurse-Led Case Studies: Improving Stroke Knowledge Through APP-Nurse Collaboration

In 2021, we expanded our Acute Stroke Unit (ASU) from six beds to 16 beds with the opening of the Orange Tower at Clements University Hospital. This expansion led to the rapid hiring of additional staff and an increase in our nurse resident numbers to care for patients. It’s important to note that the literature consistently confirms the pivotal role of specialty stroke nurses in patient care. Their expertise has been shown to significantly reduce disability, shorten lengths of stay, and improve patient outcomes (Theofanidis, 2016), providing reassurance and confidence in our patient care strategies. As we hired experienced staff, we recognized a gap in stroke knowledge at the progressive care level. Furthermore, our neurovascular advanced practice providers (APPs) expressed observations during neurology stroke rounds of staff nurses’ lack of understanding and knowledge of stroke pathophysiology, neurological assessment, and implications and rationales of stroke-related patient care interventions in the ASU. This led to a collaboration between our neurovascular APPs, unit-based educator, and unit leadership team to establish a nurse-led Stroke Case Study Conference series. The goal of this series was to increase stroke knowledge, confidence, and collaboration among nursing and APP staffs.

The APPs and unit-based educator introduced the Stroke Case Study Conference Series to the bedside nursing staff and asked for volunteers. Interested staff nurses were encouraged to participate as presenters and used the opportunity as part of their annual professional development goal. Staff nurses were instructed to assemble a case study on a recently cared for stroke patient, being careful to avoid any patient identifiers. Their presentations included relevant information such as hospital courses, pertinent labs and imaging, diagnoses, and interventions. Nurses were also mentored by the unit-based educator and APPs in conducting relevant literature reviews and evidence-based practices related to their topics.

Presentations were assembled in APA format, and staff nurses formally presented to their peers in a hybrid presentation setting that was both in person and virtual. The presentations consisted of two parts: presenting the patient story in a case study format and expanding on lessons learned via literature review and evidence-based practices. Presenters expanded their chosen topics by discussing opportunities to improve patient care, process improvement opportunities, or sharing any interesting and relevant literature findings. For example, one case study reviewed stroke in pregnancy and best practices regarding thrombolytics and thrombectomy treatment in pregnancy. At the conclusion of the presentation, the audience was encouraged to participate in a short discussion and question-and-answer session. To encourage audience attendance, all presentations met criteria to offer nursing continuing education hours and annual stroke hours.

The impact of the case study conferences was twofold: The presenter acquired new stroke knowledge and learned valuable professional development skills such as conducting literature reviews and presenting to an audience, and the collaborative approach of the series allowed the staff to learn in a nonjudgmental, safe, and supportive environment, while learning skill sets to carry over to future professional endeavors. Professional opportunity, growth, and empowerment items were measured by the annual employee engagement survey and showed positive results. “I have the same opportunities for professional success as my colleagues” increased from 78 to 84, “I have good opportunities to learn and grow at UTSW” increased from 82 to 87, and “I feel empowered to make decisions regarding my work” increased from 71 to 86. Additionally, this series cultivated the nursing staff-APP relationship, as evidenced by an increase in the annual employee engagement survey item “Teams at UTSW collaborate effectively to get things done” from 76 to 85.

Theofanidis D, Gibbon B (2016). Nursing interventions in stroke care delivery: An evidence-based clinical review. Journal of Vascular Nursing, 34(4):144–151. doi.org/10.1016/j.jvn.2016.07.001

Contributors:

  • Alexa Collins, M.B.A., B.S.N., RN, SCRN
  • Anna Ellis, B.S.N., RN, CCRN, SCRN
  • Elizabeth Lindstrom, PA-C

Advanced Practice Registered Nurse and Physician Assistant Survey Insights and Peer Coaching Initiatives at UTSW

Surveys conducted in 2022 and 2023, including the Healthcare Professional Well-Being Consortium’s “Thrive” and the Viva Glint employee engagement surveys, revealed generally positive engagement and intent to stay among advanced practice providers (APPs) at UT Southwestern. However, areas such as burnout, involvement in workplace decisions, work-life balance, and empowerment remained opportunities for improvement. While UTSW APP burnout (26.3%) was slightly below the national benchmark, professional fulfillment was performing higher at 66.7%. Peer support was among the lowest-rated wellness indicators at 71.6%, though it was comparable to the national benchmark of 70.2%.

Professional Coaching as a Solution

Professional coaching, defined by the International Coaching Federation as a thought-provoking process to maximize potential, has demonstrated benefits in reducing burnout and improving engagement in health care. Unlike mentorship, coaching employs powerful questions rather than advice. Research links coaching to enhanced big-picture thinking, stress regulation, and professional optimism. UTSW’s Office of Advanced Practice Providers (OAPP) recognized its potential to improve APP well-being, involvement in decisions, and work-life balance.

Developing APP Peer Coaching

In collaboration with the Office of Faculty Wellness, the OAPP launched a peer coaching program in 2022. Two OAPP leaders, Laura Kirk, M.S.P.A.S., PA-C, and Meredith Stringer, M.S.N., APRN, AGACNP-BC, obtained professional coach certifications through UTSW's rigorous training program. Coaches maintain certification by completing annual learning hours and coaching sessions.

An initial 2022 pilot provided 24 hours of coaching to eight APPs. In 2023, the program expanded to include APPs in formal leadership roles, such as lead APPs and managers. By May 2024, it further extended to APPs in informal leadership roles, such as committee officers. As of October 2024, 68 hours of peer coaching had been delivered to 19 unique APPs by trained APP coaches. An additional 138 hours of coaching, involving interprofessional coaches, supported more than 30 clinical staff, 68% of whom were APPs.

Evaluating Impact

To assess the program's effectiveness, UTSW plans to compare well-being, fulfillment, engagement, and burnout measures for APPs receiving coaching using anonymized post-coaching surveys. This initiative underscores UTSW's commitment to advancing APP well-being and fostering a culture of empowerment and professional growth.

The identities of individual APPs who participated in the peer-coaching program remain confidential to protect their privacy.

Seven nurses standing in a line for a group photo
Pictured, from left: Colin Freeman, PT, D.P.T.; Kasey Rehme, M.A., CCC-SLP; Amy Boulton, M.S., PT; Melinda Malone, M.S., CCC-SLP; Virginia Alvarado, M.S.N., RN, CCRN; Christina Dehn, B.S.N., RN, CCRN; Paul Bossé, B.S.N., RN, CNML, CCRN (not pictured: Jessica Carter, B.S.N., RN)

Benefits of a ‘Patient Experience Partner’ in Inpatient Rehabilitation

Patient experience scores are an important part of the ongoing data UTSW uses to demonstrate a commitment to excellence. In 2023, Press Ganey scores for the Inpatient Rehabilitation Unit at Zale Lipshy Pavilion were trending historically low on two specific metrics: “get help as soon as wanted” and “discuss needs and concerns.” In response, the leadership team, including therapy and nursing leaders, implemented a structured patient rounding program to target these areas.

The program aimed to boost the scores for “get help as soon as wanted” (baseline 54.26%) and “discuss needs and concerns” (baseline 73.8%) through structured leadership rounding. To understand how to improve these patient experience metrics, the leadership team analyzed the Press Ganey scores and identified where they could make impactful changes. The team devised scripted questions for each level of the patients’ stay, including the initial, middle, and discharge-ready phases. These questions were designed to familiarize patients and their families with Press Ganey language. Each leader, termed a “Patient Experience Partner,” was assigned four to five rooms for daily rounding. During meaningful rounding sessions, the specific questions were presented to patients based on their stage in the inpatient rehabilitation process.

Emphasizing the importance of completing the Press Ganey survey, the team aimed to increase the number of returned surveys by working with the Press Ganey team to reduce the survey's length. Over seven months of leadership rounding, the score for “discuss needs and concerns” improved from 73.8% to 85.2%, and “get help as soon as wanted” increased from 54.26% to 63.33%.

The data demonstrated that focused leadership rounding, using targeted scripted language for the two specific metrics, improved scores in these areas. Recognizing the need for ongoing improvement, the team continued the initiative. The project fostered collaboration and teamwork within the leadership team, reinforced communication, and enhanced problem-solving strategies, ultimately benefiting patients on the unit. As a result, the team is better equipped to provide quality care continuously.

Contributors:

  • Virginia Alvarado, M.S.N., RN, CRRN
  • Paul Bossé, B.S.N., RN, CNML, CRRN
  • Jessica Carter, B.S.N., RN
  • Christina Dehn, B.S.N., RN, CRRN
  • Melinda Malone, M.S., CCC-SLP