William P. Clements Jr. University Hospital

Guest and Patient Services

6201 Harry Hines Blvd.
Dallas, Texas 75235 (Directions)
214-633-4700

Guest and Patient Services representatives are dedicated to making each patient’s hospital stay and each visitor’s experience as comfortable, safe, and seamless as possible.

Available 24 hours a day, seven days a week, our team provides assistance at key points of arrival and throughout the hospital.

Services We Provide

Our representatives support patients and visitors in a variety of ways, including:

Providing directions and wayfinding throughout the hospital and campus navigation
Greeting patients upon arrival and ensuring they are directed to the appropriate location
Offering wheelchair assistance and escort support to and from appointments
Assisting with safe patient handling and transport using specialized equipment
Supporting patient check-in for procedures, pre-surgical testing, and Apheresis
Serving as a liaison between patients, families, and care teams when questions or needs arise
General information regarding hospital services, nearby hotels, transportation, and dining options
Assisting with visitor access, including issuing badges and helping families connect with patients
Helping coordinate support services such as Translation and Chaplain Services, as needed

In the Emergency Department, our team greets patients, manages visitor badging, assists with patient flow, and supports families and staff throughout the care process.

For admitted patients, representatives provide information about available services, coordinate with hospital support departments, and assist with delivery of personal items such as mail, flowers, and gifts.

Safety and After-Hours Support

Guest & Patient Services also plays an important role in maintaining a safe and secure environment.

Representatives monitor entrances and public areas, manage visitor access after hours, and collaborate with nursing staff, Administrative Supervisors, and UTSW Police to support patient and visitor safety at all times.

Beginning at 10 p.m., after-hours visitor access is managed through a controlled badging process at both the main entrance and the Orange Tower entrance. Representatives verify patient information and coordinate with nursing staff to confirm visitation or overnight stay approval prior to issuing visitor badges. Public areas are monitored to ensure that only individuals with official business are permitted within the facility

Guest Services Locations

Main Lobby Desk (Valet Entrance)

Located at the main hospital entrance, this desk serves as the primary point of arrival. Representatives assist with patient check-in for surgery and procedures, provide directions, and offer immediate support upon entry.

Emergency Department Desk

Located within the Emergency Department, representatives assist with visitor badging, help families locate patients, and support the flow of patients and visitors.

Orange Tower Desk (Visitor Garage B Entrance)

Located near the Orange Tower entrance, this desk assists with Apheresis check-in and provides directions and guidance for patients and visitors entering from the parking garage.

Through compassionate service, clear communication, and a commitment to excellence, Guest & Patient Services helps support the patient experience across UT Southwestern.