William P. Clements Jr. University Hospital

Visitor Guidelines

6201 Harry Hines Blvd.
Dallas, Texas 75390 (Directions)

Appointment New Patient Appointment or 214-645-8300

Temporary Hospital Visitor Policy

During the COVID-19 outbreak, we have instituted necessary protections to best serve our patients and help preserve our health care workforce to focus on those who need care. One of those protections is to limit visitations to our hospitals and clinical facilities. We ask for the public’s help in doing so. 

  • Patients will be limited to one visitor (please bring only one caregiver with you) at hospitals and ambulatory clinics. 
  • At Simmons Cancer Center, we are encouraging patients to refrain from bringing guests or loved ones into the building during their appointments. More details are available on the Cancer Center website.
  • Designated entry points have been created at all hospitals and clinics.
  • We will screen everyone for COVID-19 infection risk. You'll be asked about recent travel and respiratory symptoms (fever, shortness of breath, or a cough)
  • Everyone will also get a forehead thermometer scan. (Our staff will wipe thermometer reading tips with an alcohol swab after each use to sanitize them). Any individuals registering a reading of 99.6°F/37.6°C or higher will not be allowed in the buildings. Staff can provide guidance on next steps.
  • Surgical masks will be worn by all employees in hospitals and ambulatory clinics.
  • Free self-parking is widely available; we are leaving the gates up. Some valet options remain, with specific safety measures, at select facilities
  • The roll-out of a virtual care platform gives patients and providers the option of rescheduling in-person appointments to video visits.
  • We are also contacting patients to help them reschedule nonessential appointments and elective procedures to reduce the spread of COVID-19.

Please help us prevent further spread of infections by limiting the number of people who come to campus for support. You can take advantage of our virtual technology to connect to your loved ones. UTSW’s Clements University Hospital and Zale Lipshy Pavilion have a number of ways to connect with family and friends virtually that nurses and others on your care team can assist you with using. Information on those options is available here.

More details on the visitor policy and campus-wide efforts to minimize risk is available here

We want each patient and visitor at William P. Clements Jr. University Hospital to have as pleasant an experience as possible.

With that goal in mind, please make a note of our visitor guidelines, which are designed to ensure your visit goes smoothly.

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