To ensure the privacy of all patients, we store medical records in accordance with all federal laws relating to privacy and confidentiality, including the Health Insurance Portability and Accountability Act (HIPAA).
During your treatment at William P. Clements Jr. University Hospital, we will collect and store your health information on-site for two years. Any archived records will be stored off-site.
To request a copy of your medical records, please visit the UT Southwestern Requesting Your Record page.
Please note: UT Southwestern Medical Center physicians/providers are not the custodian of the medical records. All requests for medical records need to be directed to the Health Information Management – Release of Information Department. There is a fee for processing your medical records request; however, there is no fee for sending records directly to another health care facility or physician for continuation of care.
Help with Medical Records
If you have questions about your medical records, please contact or visit the UT Southwestern Health Information Management Department.
Phone: 214-645-3030 option 1 and then option 1
Health Information Management
Attn: Release of Information
5323 Harry Hines Blvd.
Mail Code 8525
Dallas, Texas 75390-8525
Visit in Person:
Health Information Management - Release of Information Department
1349 Empire Central Dr., Suite 110 (first floor)
Dallas, Texas 75247
Download map: English (PDF)